Upgrades for Fraud Alert System

 Alert

As part of our continuing effort to bring the best technology and service to our members, North Central Area Credit Union is upgrading our Fraud Detection and Notification System. The new system will notify our members faster when fraud is suspected.

The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on NCACU Credit/Debit Cards.  You may be asked to enter your date of birth, last four digits of your Social Security Number or your zip code.  You will NOT be asked for account numbers or passwords.

If you receive a notification call from our automated assistant, please work with us to answer questions regarding recent card activity. Please also be aware that our Card Member Security team is available 24 hours per day, 7 days per week should you need assistance from a live agent.

If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts.

Thank you for your support through this upgrade and, as always, thank you for being a member of NCACU.  Reminder:  Any calls, texts, emails, or webpages that ask you for your account number are fraudulent.

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