Our data will come together as one starting January 19, 2024!
Finalizing all systems and data is the last component of combining our credit union families. There will be downtime for certain services to accomplish this step. Please note the following dates and how they may impact you.
Important Dates For ALL Members:
- Friday, January 19, 2024, OPEN:
- Debit and Credit Cards will work with reduced limits. You may avoid using your cards by withdrawing cash for the weekend.
- Saturday, January 2024, CLOSED:
- ALL Lobbies and Service Center Phones CLOSED.
- Online Banking, Mobile App, CU*Talk, and Shared Branching will be UNAVAILABLE.
- Debit and Credit Cards will work with reduced limits.
- Sunday, January 21, 2024, CLOSED:
- Debit and Credit Cards will work with reduced limits.
- Monday, January 22, 2024, Lobbies OPEN Normal Hours:
- ALL Lobbies and Service Center Phones will REOPEN.
ALL SERVICES will be AVAILABLE!
Questions?
If you need assistance, please call us anytime at (989) 910-5135 or (616) 532-9067.
Grandville Members Only:
These FAQs give you more detailed information about the transition and your accounts.
How to access your account starting January 21, 2024.:
Online Banking Login:
Starting January 21, 2024, when logging into North Central’s Online Banking the first time you will simply visit ncacu.org and select “first time user” by It’sMe247. Log in using your new account number (see below) to set up online banking.
Log into online banking on www.NCACU.org prior to logging into the mobile app:
- Select “Log in”.
- Select “First time user”.
- Input new account number (see below) and SS number of the primary member on the account.
- Continue to set up your new online banking, nothing will carry over from your old online banking.
- Download NCACU mobile app and remove the old NCACU “a division of North Central Area CU” mobile app from your device.
All access to accounts will be unavailable January 20, 2024. Going forward, please access Online Banking directly via the North Central website. All processes within Online Banking will remain the same; there will be no changes to your account structure at this time.
Grandville login prior to 1/20/24
ALL member log in starting 1/21/24 (No change for Northern Members)
Mobile App:
Starting January 21, 2024, members will want to set up online banking at ncacu.org prior to using the mobile app. Download the NCACU Mobile App and remove the NCACU “a division of North Central Area CU” mobile app from your device. All access to accounts will be unavailable January 20, 2024. Once you’ve updated your app, you will see no other changes except for our new branding. If you have not yet downloaded our app, download today to keep banking convenient for you!
Account Number:
Following the conversion, your member number will convert to nine digits beginning with the number 7. Simply add a “7” and enough zeros to create this nine-digit number. Then, proceed to create a new user name within Online Banking.
