What Is An ITM?
An Interactive Teller Machine (ITM) looks a lot like an ATM, but it does much more. With an ITM, you can do your everyday banking—like deposits, withdrawals, loan payments, and transfers—just like you would at the teller window. Either self-service or teller assistance!
But here’s the difference: an ITM connects you to a real North Central team member through a live video screen, if you need assistance during office hours. You’ll see a friendly face, have a real conversation, and get the same personal service you’d expect inside the branch.
New to the ITM? Here are Quick Tips –
- Have your Debit card ready! (If no Debit card, ID can be used for verification)
- Just using the ATM for cash or a deposit? Insert your debit card and go
- Want to speak with someone during service hours? Tap the screen to connect instantly
ITM Accessibility
Our ITMs can be used in several ways and are built to be accessible by all—regardless of vehicle height.
- Self-Service
- No staff interaction required
- Offers access to additional account features beyond a traditional ATM
- Can do mostly the same functions as in the lobby at the teller line
- Ideal for routine transactions with added functionality
- Sub-accounts on member profiles can be viewed
- Available 6:00 a.m. – 8:00 p.m.
- Teller Assist
- Connects users to a North Central team member via secure video
- Offers a guided, personalized experience for those who prefer interaction
- Available 9:00 a.m. – 5:00 p.m.
- 24/7 ATM Transactions
- Traditional ATM use for both members and non-members
- Available at all times for quick cash withdrawals, balance inquiries, and deposits
- Truck-Friendly Lanes Included
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- We’re making sure every member can comfortably access our modern drive-thru solutions, each branch with ITMs will include at least one lane specifically designed to accommodate taller trucks and vehicles.
Loan & Account Services via ITMs
- Members can make loan payments, deposit checks, and transfer funds.
- Members cannot apply for a new loan or advance a HELOC at the machine.
- Sub-accounts on member profiles can be viewed for better transparency.
At North Central, we’re committed to blending technology with human touch, ensuring every member gets the personalized, knowledgeable support they deserve—no matter how they choose to bank.