SecurLOCK is pleased to announce that they have upgraded systems allowing them to contact members via cell, text or email in the event that suspicious activity occurs on your VISA credit card. SecurLOCK will make attempts to contact you to verify purchases. If they can’t reach you to confirm it is you making the purchases, they will shut your card down to protect you. Remember, we will never ask you to verify your account number! SecurLOCK may ask you to contact our service center. As an important part of protecting you from fraud, please make sure your contact information is up to date on our records.
Author Archives: tracy
We are sad to report that the Wendy’s Breach is effecting several of our members. Our accounting department is working feversihly to get member cards closed and new debit cards reissued. (more…)
Effective this month, members who have their mortgage with NCACU/Member First Mortgage will be able to make online payments right through their It’s Me 24/7 account. No more mailing checks or making a special stop at a branch! Once you log in to your It’s Me 24/7 account you will see your mortgage listed just like your credit card or vehicle loan. Now, you can click and make a payment!
Summer is a great time to Skip A Pay! If you have a loan that is eligible, apply for Skip a Pay and instead of your regularly monthly payment, you will make a $20 donation to the Scholarship Fund. Free up some cash and help students in college! Click here for more information and to apply.
Through the transition to our new phone system, our 1-800 number was inadvertently disconnected. Thanks to the members who notified us of the problem! We are working on a solution to this issue. In the meantime, please call (989) 910-5135. Our 24 Teller is the first option in our menu, or stay on the line for personal assistance from our Service Center in Houghton Lake. Thank you!
Fraud continues to be a common problem with recent reports of calls from Credit Card companies needing your account number to protect you from an interest rate increase. Remember, a legitimate company will NEVER ask you for your account number. They already have it! Never give out your personal information on the phone or internet!
Members reported suspicion of fraudulent calls to our Service Center today. One member reported the caller saying there was a renewal due with their Medicare coverage and offering to take a payment from their checking account. Another member reported two callers from different numbers saying they were calling about a credit card account. Remember–these fraudulent callers are VERY good at what they do–scam you out of money! NEVER, EVER give your account or personal information over the phone! When in doubt let an unknown number go to voicemail. Just remember–you protect yourself best by NEVER giving out your information.