The crooks are at it again. There is a never ending list of fraud attempts and it is so important to remain diligent in protecting your account information! Fraud alerts for NCACU Debit cards are phone calls and/or emails to members. Fraud alerts for NCACU Visa cards are text messages, emails, and then a phone call. NEITHER fraud company will ask for card information. They know it’s your card and they know your account number. ANY call that asks you for your account number is a SCAM. Legitimate Fraud Alerts will verify that they are speaking to the correct person (they can ask you to confirm the last four digits of your social security) and then they will verify transaction attempts on your card that they view as suspicious. (more…)
Author Archives: tracy
We frequently get questions from members seeking to “dispute” trial membership fees on their accounts. Members sometimes sign up for “30 days Free” product trials and miss that they must cancel in the prescribed window or they will incur fees. These fees are not disputable unless you cancelled according to the seller and have documentation.
Here is how trial products typically work- (more…)
It’s almost SHOPPING Season!! If you are going shopping or on vacation out of our area, please call the Service Center (989) 910-5135 and verify the phone number we have listed for your contact.
Falcon Alert will call members to verify transactions before they temporarily block a card for unusual activity. You don’t want them calling your house when you are standing in a store waiting to purchase goodies!
Falcon Alerts protect you from fraudulent use of your card, but it can be a bit irritating if the system doesn’t know that it is truly you shopping in Timbuktu! Keep us in the loop so we can protect you and your card! Happy Shopping!
View our Video, Register to Vote, Vote Every Day and help us win up to $21,000 for Mid-Michigan Honor Flight! It’s never too late to thank a veteran. Click here to see our video!
Members who are college students have the opportunity to apply for NCACU’s Scholarship if they have completed at least 24 credit hours and are actively involved in volunteerism in their community. Check it out Here!
SecurLOCK is pleased to announce that they have upgraded systems allowing them to contact members via cell, text or email in the event that suspicious activity occurs on your VISA credit card. SecurLOCK will make attempts to contact you to verify purchases. If they can’t reach you to confirm it is you making the purchases, they will shut your card down to protect you. Remember, we will never ask you to verify your account number! SecurLOCK may ask you to contact our service center. As an important part of protecting you from fraud, please make sure your contact information is up to date on our records.
We are sad to report that the Wendy’s Breach is effecting several of our members. Our accounting department is working feversihly to get member cards closed and new debit cards reissued. (more…)
Effective this month, members who have their mortgage with NCACU/Member First Mortgage will be able to make online payments right through their It’s Me 24/7 account. No more mailing checks or making a special stop at a branch! Once you log in to your It’s Me 24/7 account you will see your mortgage listed just like your credit card or vehicle loan. Now, you can click and make a payment!