November 1, 2025, our credit union family grew as we welcomed Kalamazoo members, now serving them as a division of North Central Area Credit Union. Today, as a unified credit union, we are a $250 million organization serving over 20,000 members. We’re excited for the next phase of serving you and your families.
Note: North Central Area Credit Union current members have no changes to their accounts. NCACU member FAQs
Beginning December 1, 2025, we will combine Community Promise data into one unified operating system.
Finalizing all systems and data is the last component of combining our credit union families. There may be downtime for certain services to accomplish this step.
ALL Lobbies and Service Center Phones will be open:
Lobbies:
Monday – Friday 9:00am to 5:00pm
Kalamazoo: Monday, Wednesday, Friday 10:00am to 5:00pm
Service Center (Phones)
Monday – Friday 8:30am to 8:00pm
Saturday 9:00am to 3:00pm
How to access your account starting December 1, 2025.
Please bookmark ncacu.org as this will be our website moving forward. This temporary webpage is to help the transition until March 21, 2026.
The below log in button is only good through November 31, 2025.
CPFCU Kalamazoo Online Banking Log In
Online Banking Login: Starting December 1, 2025, when logging into North Central’s Online Banking the first time you will simply visit ncacu.org and select “first time user” by It’sMe247. Log in using your new account number (see below) to set up online banking.
Log into online banking on www.NCACU.org prior to logging into the mobile app:
- Select “Log in”.
- Select “First time user”.
- Input new account number (see below) and SS number of the primary member on the account.
- Continue to set up your new online banking, nothing will carry over from your old online banking.
- Download NCACU mobile app and remove the old NCACU “a division of North Central Area CU” mobile app from your device.
Going forward, please access Online Banking directly via the North Central website and selecting “Kalamazoo Log In”. All processes within Online Banking will remain the same; there will be no changes to your account structure at this time.
Mobile App: Starting December 1, 2025, members will want to set up online banking prior to using the mobile app. Download the NCACU Mobile App and remove the NCACU “a division of North Central Area CU” mobile app from your device. All access to accounts will be unavailable starting in December 1, 2026.
Until December 2025, you’ll be prompted to update your app, reflecting the change to NCACU, a division of North Central Area Credit Union. An update is only required if you’re already using our Mobile App. Once you’ve updated your app, you will see no other changes except for our new branding. If you have not yet downloaded our app, download today to keep banking convenient for you!
Account Number: Following the conversion, your member number will convert to nine digits beginning with the number 9. Simply add a “9” and enough zeros to create this nine-digit number. Then, proceed to create a new username within Online Banking.
YOU can rest EASY: OUR management team and staff remain the SAME!
Our staff has worked diligently to make sure the transition goes smoothly. Remember, there has been no loss of jobs or changes to our team. As always, we’re here to serve you!
Questions?
If you need assistance, please call us anytime at (989) 910-5135 (269) 459-1777. And if you haven’t yet, please like and follow the NCACU Facebook, Instagram and LinkedIn Pages.
We appreciate your loyalty and are working to ensure all systems have a smooth, worry-free transition.
Kalamazoo Members: These FAQs give you more detailed information about the transition and your accounts.